NOVO was the first UK provider to offer specialist electric vehicle insurance to the ever-growing EV community having partnered with the Official Tesla Owners Club in the UK. Today it provides EV owners with the most comprehensive suite of insurance solutions as part of an expertly tailored service, customised to suit the needs of each individual client. Breaking free from the more conventional ‘one size fits all’ car insurance model, NOVO offers a more personal and more bespoke service; one that was fully managed to make insurance matters easier for customers. This thorough understanding of what EV owners want in terms of comprehensive and flexible insurance cover has been pivotal to the ‘customer experience’ that we provide. This client-focused approach is akin to a very personable and attentive ‘concierge’ service, taking into consideration all personal or business requirements, as well as lifestyle factors, to offer the most appropriate level of cover and eligible benefits. Every client has their own Concierge Manager, so the high-calibre service is friendly and very personal. NOVO is also about providing a total and immediate solution. A good example of this, is our guarantee of a like-for-like EV replacement loan vehicle if the policy holder’s vehicle is involved in an incident. Through its connections with leading EV repairers, NOVO also has access to specialist parts repair and replacement, giving owners the reassurance of a very high standard service from trusted partners. Through the NOVO Incident Management division, we provide specialist services to private individuals, insurance brokers, insurers, sporting institutions and other organisations. Underpinned by our extensive network and expertise, we take away the burden of navigating the complex life cycle of a motor claim (personal or commercial), from first notification of loss, right through to vehicle return/settlement.