Innovative Contact Solutions is a first class contact center located in the heart of Guatemala City, Guatemala, the new near shore location for contact centers. ICS is dedicated to providing outsourcing contact center solutions customized to our clients needs. ICS currently services local and international clients with services ranging from handling traditional inbound calls, to back office work which includes help desk, order fulfillment, email response, and chat. ICS offers fully bilingual agents and the advantage of being in a Central Time Zone location. Guatemala has become the new near shore option for many contact centers, which is why ICS is the perfect near shore partner.