Power of Design Services is a service design consultancy. We research and design services for the moments that matter. We believe in the power of design to improve how people navigate and experience the world in pursuit of their goals. Good service is purposefully designed and co-created with your customers - students, faculty and staff. We know that internal and external customers must navigate many administrative service touchpoints and there are moments that matter where service failures can negatively impact reputation, erode trust and lower retention. OUR APPROACH We are a human-centered service design agency. We work outside-in at the intersection of people and technology. We help you navigate complex ecosystems (people, policy, process and technology). We understand what it takes to make changes to large business systems, and that success or failure will be evaluated at the many touchpoints and through the service experiences of the people being served. We know that strategic design choices enable an organization to realize the greatest value and impact from their technology investments and that good design can be measured and create a return on experience (ROE).