Effective workforce management is one of the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness. In essence, it is about assigning the right employees with the right skills to the right job at the right time to meet demand. weWFM exists primarily to evangelize workforce management and be the ‘go-to place’ for innovation in workforce management working across all industry sectors from contact centers, field, back office, branch & retail services, healthcare, logistics & manufacturing. Check out the weWFM Podcast on Apple or Spotify Spotify: https://spoti.fi/3J5gsJh Apple: https://apple.co/3HskI58 Follow the hashtag #weWFM for more of our shares, podcast episodes & blog posts on Workforce Management (WFM) subjects.