LIEGEOIS Consulting : ➢ Orchestrate enterprise process continuous improvement & service delivery optimization ➢ Advise & prepare ISO certifications (9001 - 14001 - 20000 - 27001) ➢ Coordinate program, project, lean, operational risk management ➢ Deliver training and coaching We drive missions in Belgium, France, Italy & Luxemburg & can easy travel Professional summary: ➢ Map enterprise activities in process value chains ➢ Align daily activities with strategy, governance & compliance ➢ Consolidate & defend budget for continual improvement ➢ Build central online documentation ➢ Monitor reporting & chair monthly process performance dashboard in IT executive committee ➢ Define & execute IT operational risks roadmap ➢ Coordinate deployment & maintenance of service and system management tools ➢ Lead & animate several IT communities ➢ Audit quality, environmental, services & security systems (ISO) ➢ Define yearly budget & follow-up monthly costs ➢ Drive IT Help-Desk ➢ Participate in several European steering systems management tools ➢ Pioneer smart working coach for shared workplaces – Home office – Collaborative tooling ➢ Develop IT sustainability single point of contact ➢ Speak at International conferences & symposium ➢ Teach IT Graduate