StratPlus specializes in the design and implementation of disruptive CX models leveraging on technology platforms that make a tangible, measurable customer journey. Customer Experience Management CX is the collection of processes that an organization utilizes in order to trace, monitor and organize each interaction between client and organization during the client lifecycle. The objective of CX is to optimize these interactions through the client's perspective and as a result increase loyalty and satisfaction We have found significant areas of opportunity within customer satisfaction and servicing that an organization requires in terms of Customer Experience.