E&L Consultancy’s Mastering the Craft of Client Service is a best practice training course to up-skill your teams professional and personal client service capabilities. Training | Development | Mentoring & Coaching | Consulting “My motivation is to share what I’ve learned over the years to support your professional and personal growth." - Laura Peck, E&L Consultancy E&L Consultancy was co-founded by me, Laura Peck, in 2009. E&L Consultancy specialises in the following areas: Training Mastering the Craft of Client Service A best practice training course to up-skill your teams professional and personal client service capabilities. Craftofclientservice.com Mentoring, Coaching & Personal Development Advice that is geared towards helping you grow yourself, your business or your career, answer the hard questions you’re currently pondering, and most importantly, learn new skills to achieve the goals you’ve set. Whether you’re an employee, freelancer, sole-trader, small business or a large enterprise, we can support your growth. Facilitation Various types of meetings and occasions greatly benefit from having a facilitator. Whether it’s facilitating one of your meetings or providing customised training on a variety of business topics, I assist to identify issues, solve problems and make decisions to accomplish your mutual goals. Consulting: Marketing, Management, Media & Publicity Whether the challenges are leadership, general management, client service, recruiting, business-development, or marketing related, I will work with you in a flexible, as needed basis to ensure you receive appropriate advice to move forward and implement solutions with confidence. Community Fundraising & Events Management If you want help with your community venture, fundraising or events, please get in touch. For detailed information on my credentials, qualifications and past roles please visit my LinkedIn https://www.linkedin.com/in/laurapeck/