NAA Consulting is an information technology and management consulting firm with many years of experience in the call center industry. We help businesses dramatically improve performance by integrating state-of-the-art optimization software models into their decision-making processes. Our work is custom optimization, architecture & strategy. We work with each client to make sure each assignment is tailored to fit exactly with the specific business objectives, needs and constraints. Through our unique approach, our clients have experienced extraordinary gains in productivity, efficiency and customer service. Our style is direct, and, even though we work in close and constructive cooperation with our clients, we are not afraid of challenging both our clients and conventions along the way