Viable and sustainable municipalities delivering basic services and supporting good governance principles, through hands-on support Values Our values are people orientated and are based on Batho Pele Principles. We shall always consult our customers on the level, quality and choices of the services we offer. We shall set high standards geared toward effective and efficient service delivery. We shall give equal access to our services to all, with special emphasis on targeted groups. We believe that our customers are entitled to be treated courteously and with the highest level of professionalism. We believe that our staff are integral to the success of the department and will at all times endeavour to ensure that their needs are satisfied. We shall always maintain zero tolerance towards fraud and corruption.