Typically feedback systems rely upon the customer to choose to leave their views relating to a particular sale or service experience. This approach often results in customers choosing to opt out if the experience was acceptable with many customers only leaving feedback if the service was deemed to be exceptional and worthy of a mention or alternatively very poor. This means that many businesses rely upon a very small sample of their total customers to measure customer satisfaction. Instant Feedback gets feedback from most of your customers allowing you to gain a true understanding of your customer’s views. Instant Feedback is a web based system which helps you gain valuable feedback from potentially all your Customers helping to improve satisfaction and retention for your business. Instant Feedback obtains Customer views at the end of the Customer experience prior to them leaving, this gives you the business owner, the following benefits: The opportunity of gaining feedback from all of your Customers True Customer feelings at the time of the experience and not days or sometimes weeks later Instant feedback to your team giving daily, monthly and year to date performance together with live comments from your Customers Managers need to react quick if the Customer is less than completely satisfied, text and email Hot Alerts will inform you if your Customers are unhappy giving you time to speak to them before they leave Instant Feedback is designed to meet the specific needs of businesses where the Customer experience is a controlled one. It is used at point of check out, handover or bill payment. Instant Feedback can be tailored to meet your specific needs and our expert consultants will help to make sure that the system delivers positive results. Typical applications include: Automotive sales and service Hotel Restaurant Car Hire Maintenance Hospital wards Kitchen and Bathroom sales Repair and Service operations And much more