60 years in the making, Varsity Facility Services | A KBS Company is a reliable and responsive janitorial and maintenance company with operations nationwide. Yet, we are much more than that... We go further for you. We blend discipline and technology with the R3© business model. R3 enriches your business model by allowing you the time to focus on your core business and strengthen your bottom line through... • Reliability; • Responsiveness; and • Reduction. * ~ * ~ * ~ * ~ * ~ * ~ * ~ * ~ * ~ * ~ * ~ * ~ * ~ * ~ * RELIABILITY A system ensures reliability by reducing service variation through standardization, measurement, and improvement. R3 reliability stems from Varsity’s systems approach to service. RESPONSIVENESS Data-driven Customer Satisfaction R3 responsiveness involves Voice of the Customer (VOC) and Voice of the Process (VOP). Voice of the Customer ... Is information about your needs, from your perspective. We capture your voice to improve our responsiveness to your needs. Voice of the Process ... Is a steady stream of data we gather from our processes and employees that tell us where we need to improve the process. REDUCTION Lean Six Sigma We reduce cost, complaints, variation and/or your environmental footprint—whatever your reduction goals are. While maintaining high reliability and responsiveness, we use the proven Lean Sigma approach to find meaningful reductions. We seek to reduce DOWNTIME in our janitorial operations which include: • Defects in the service that add cost • Over-cleaning that exceeds required standard • Waiting in the cleaning process • Non-utilization of cleaners in production improvements • Transporting cleaners, equipment and products • Inventory of unnecessary products and equipment • Motion in cleaners' flow and ergonomics that wastes time • Excess expectations compared to cleaning scope