Managing people has got to be up there as one of the hardest parts of any job; equally, it has the potential to be the most rewarding too. Everyone is different; as a leader, you need to tap into each person, work out what drives them and how they can be an asset to your team. Sometimes people will drive you crazy – that is natural and sadly, unavoidable! However, most can be developed into the person you need them to be. People management will always present challenges, I at least now have confidence in my approach, methods and style to be able to effectively deal with them, and I want to help you to achieve this too. Whether you're a new manager looking to progress; a senior manager in a large corporate or an owner of a business looking to develop their first team, I've got a solution to help. Sophie Grafton Coaching Trading under Mystery Shoppers Ltd