Leading DAX companies and SMEs improve the satisfaction of their customers and employees with the holistic experience management platform moveXM. The software platform moveXM allows to manage the complete CX cycle and thereby: - Increase Net Promoter Score®, customer satisfaction and retention. - Prevent churn, reduce churn rates and costs - Improve customer experience, brand equity and product innovation - Establish a customer-centric CX mindset across departments - Increase revenue, shareholder value, ROI Based on the IMPROVING EXPERIENCE (IX) approach, moveXM empowers companies: - collect and analyze customer feedback (Voice of the Customer) along the entire customer journey and across all touchpoints - Respond immediately and proactively to complaints (Hot Alerts) - Understand customer needs and derive actionable insights - plan, initiate and implement sustainable improvement measures The moveXM IX approach to improving the customer experience consists of 4 modules that can be implemented in a modular and scalable way: 1) Listen & Measure 2) Care & Engage 3) Analyze & Understand 4) Plan & Improve At the same time, moveXM is Hosted and Made in Germany and meets the highest data protection requirements: https://movexm.com/en/security/ Feature Highlights: Data Analytics, AI, Automation, Insights, Text Analytics, Sentiment Analysis, Customer Journey, Voice Surveys & Analytics, Omnichannel, Messenger Surverys, Social Media, Crawling. moveXM is a brand of TTR Group, the Frankfurt-based German CXM pioneer that has been developing software-based solutions for improving customer satisfaction and customer experience (CX) since 1995. Our mission is simple: Listen. Act. Understand. Improve. For a world where we truly value each other. #ImprovingExperience #ForAWorldOfAppreciation