We are a new kind of agency, working at the intersection of customer experience, market research & culture change. We help you drive growth by creating a people centric culture. As insight communication experts, we specialise in creating and embedding Customer Closeness initiatives, communication toolkits and business programs that bring to life the customer insights you already have. Our main aim is to help you drive customer empathy and a customer centric environment by using your existing customer knowledge, bringing it to life and developing a holistic view of your customer, adding value, impact and reach to your research investments. Your customer insight is a call to action, something that should be promoted as a shared narrative across business functions, to help your business become truly customer literate. We believe that bringing customer insights to life for the benefit of staff and stakeholders will improve performance throughout your organisation – from boardroom to branch.