Tenacity is the world's leading Client Retention and Strategic Account Management organization. We are based in North America and Europe but our clients are all over the world. With clients, we mean service providers delivering services under long term contract. That is our focus and our specialization. - Tenacity's Clients for Life® Client Retention Process currently protects over $ 22 billion in client contracts. - We wrote three books on Client Retention (over 230.000 copies sold) www.clientsforlife.eu