& Brita Stiegler is a consultancy devoted to helping business creating customer delight as pivotal emotion to increase customer loyalty based on a deep understanding of customer needs. In tight collaboration with my clients from the hospitality sector and other service orientated industries I develop solutions and concepts for excellent and sophisticated services as well as offers that exceed expectations time and time again. This generates loyalty, turns guests into ambassadors and converts Customer Delight into a decisive, sustainable competitive advantage for your business. My services encompass among others • Mystery guesting • Persona development • Communication and messaging • Service Design and Service Strategy • Customer Delight implementation • Training What challenges are you facing? Let’s talk about your concerns, which I’ll gladly take as my tasks. I’m looking forward to it.