The situation: A CS manager runs this weekly on 8 strategic accounts. This week Lusha detects two changes: a VP of RevOps who left, and a new Head of IT who joined.
Output: Two Slack messages posted to #account-alerts. Account owners tagged. Replacements found. Next actions specific.
Slack message 1 — posted to #account-alerts
⚠ Contact change at Meridian Logistics — @sarah.k
M.T. (VP RevOps) has left the company. Lusha no longer shows them at Meridian. Replacement found: J.P., Head of Revenue Operations — j.p@[meridian].com, joined 8 months ago.
Next action: Reach out to J.P. before the September renewal — they likely don’t know the contract is up for renewal and may not know us at all.
(48 words)
Slack message 2 — posted to #account-alerts
📌 New stakeholder at Cartway Technologies — @james.r
D.F., Head of IT joined 3 weeks ago. Not a departure — but IT now has a named head for the first time. They’ll likely be involved in vendor approvals going forward.
Next action: Ask your main contact whether D.F. needs to be looped in before the contract renewal in Q3.
(54 words)
All-clear accounts
Waverly Digital · Finova Group · Dune Analytics · Bright Arc Systems · Kestrel Labs · Novela Group — no contact changes detected this week.
Contact status checked via Lusha connector, May 19. Slack messages posted to #account-alerts. Details masked for privacy.