At Lusha, we’re building for builders. We build fast and AI-first - so we look for builders.

By a builder, we mean someone who turns “maybe” into “done”.

We’re looking for a Technical Support Escalation Specialist to join our team in Boston and operate at the intersection of Customer Experience, Product, and Engineering. This role is about more than resolving tickets - it’s about building scalable solutions, improving processes, and creating exceptional support experiences for our customers.

You’ll own complex technical escalations, work directly with Enterprise customers, and collaborate closely with R&D to solve high-impact issues. This role combines deep technical troubleshooting, customer-facing communication, and operational thinking in a fast-moving, AI-first environment.

This might be for you if:

• You enjoy diving deep into technical issues and finding root causes
• You know how to navigate sensitive customer situations with confidence and empathy
• You like troubleshooting APIs, integrations, and automation workflows hands-on
• You care deeply about customer experience and delivering white-glove support
• You move quickly from identifying problems to driving solutions
• You enjoy teaching, mentoring, and helping teams improve
• You actively use AI tools to improve troubleshooting, workflows, and execution
• You thrive in fast-paced, high-impact environments