SAY. REACH. ACT. - THE AXCESS NORDIC EXPERIENCE www.axcessnordic.com; [email protected] OPERATIONAL INSIGHT FOR CUSTOMER CENTRES AND TRADERS Modern companies’ challenge is not a lack of data – it is a lack of operational insight. Axcess Nordic helps service-oriented companies optimise and develop customer contact. In addition, we help finance and energy companies with news and communications solutions. We work with leading software houses within the field which is typically known as Workforce Optimization (WFO) and Workforce Management (WFM). This includes everything from recording calls, Speech Analytics (automated call analysis), quality control, and workforce management as well as much more for supporting modern contact centres and trading departments. The possibilities are endless but the most important thing for us is to help you choose the right solution and ensure that your investment creates value. We call this ‘The Axcess Nordic Experience’. FACTS ABOUT AXCESS NORDIC - Workforce Optimisation (WFO) and Voice of the Customer (VOC) specialist since 2011 - Technology for traders since 1998 (from 1998-2011 under the name IT Works A/S) - Helps approx. 50 companies across the Nordic countries - Headquarters in Ballerup, Denmark - Partnerships with local implementation partners in Sweden, Norway, Finland and Iceland - Platinum partnerships (highest level) with leading producers of Workforce Optimisation and Voice of the Customer MEET AXCESS NORDIC: http://axcessnordic.com/en/about-axcess-nordic/meet-axcess-nordic/ BUSINESS PARTNERS: http://axcessnordic.com/en/about-axcess-nordic/business-partners/ TECHNOLOGY PARTNERS: http://axcessnordic.com/en/about-axcess-nordic/technology-partners/ OUR CUSTOMERS: http://axcessnordic.com/en/about-axcess-nordic/our-customers/ CONTACT US: http://axcessnordic.com/en/about-axcess-nordic/contact-us/ or [email protected]