Please read these terms carefully.

Fair Use Policy and Feature-Specific Terms

Applicability

1. 1. This document sets forth the Fair Use Policy and Feature-Specific Terms (collectively, “Supplementary Terms”), which form part of terms and conditions or the master services agreement (“MSA”) as applicable. Together with the order form or subscribed package (as applicable), these constitute the “Agreement” between Customer and Lusha. Lusha’s Privacy Notice is also incorporated into the Agreement. Any terms not defined in these Supplementary Terms shall have the corresponding meanings appearing in the Agreement.
      
   2. The Supplementary Terms apply only to the specific features, products, or services subscribed to by the Customer, as outlined in the applicable Order Form or subscription plan (the “Licensed Features“). If a feature is not part of the Customer’s subscription package, the corresponding terms in this document will not apply. Some features described herein may be legacy features that are no longer actively offered for new subscriptions.
   3. The Supplementary Terms are incorporated into and form an integral part of the Agreement and are not subject to amendment. However, Lusha may update the Supplementary Terms from time to time with respect to features or services added after the date of subscription.
   4. The Supplementary Terms protect the interests of all Lusha Customers and End-Users, as well as Lusha’s goodwill, reputation and proprietary interests. All use of the Lusha Platform, including any Licensed Features , is subject to these terms and the Fair Use Policy. By using Lusha’s Platform or Licensed Features , the Customer agrees to comply with the provisions of the Supplementary Terms.

Restrictions

1. 1. Customer shall use the Licensed Features in a responsible and professional manner consistent with the intended and permissible uses and Purposes set out in the Agreement, and consistent with standard industry practices.
      
   2. Customer agrees not to:
      1. run such number of searches or visit such number of Business Contacts as to exceed reasonable fair use limitations. The concept of ‘fair use’ includes, but is not limited to, manual use of the Services by individual authorized End-Users’ and does not include use by any automated or electronic means. Should Lusha determine that Customer has run queries in excess of what can reasonably be undertaken manually by the relevant number of individual End-Users of such Customer, it shall be conclusively presumed that automated or electronic tools were used in violation of these Supplementary Terms. In such an instance, in addition to any other damages to which it may be entitled under law, Lusha shall have a right, at its sole election, to Suspend or impose Limitations on the Services, and/or to receive compensation for the excess queries at its then-current standard retail license fee for a single Business Contact per query;
         
      2. use the Platform in any way that causes, could be reasonably expected to cause, or is intended to cause damage to the Platform or impairment of the availability or accessibility of the Platform; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
         
      3. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to the Data, Platform or the Licensed Features;
         
      4. use the Platform to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;
         
      5. republish material from the Services (including republication on another website);
         
      6. develop, support, or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plugins and add-ons or any other technology) to scrape the Services or otherwise copy any Data;
         
      7. violate the security of the Service including by: (a) logging in to a server or account that Customer is not authorized to access, or assist others to do so; (b) attempting to test, scan, probe or hack the vulnerability of the Service or any network used by the Service or to breach security, encryption, or other authentication measures; (c) overriding or circumventing, or attempting to override or circumvent, any security feature, control, or use limits of the Services or Platform; (d) attempting to interfere with the Service by overloading, flooding, pinging, mail bombing or crashing it; or (e) using or attempting to use any engine, software, tool, agent or other device, method, or mechanism (including without limitation browsers, spiders, robots, or intelligent agents) to navigate or search any portion of the Services.
         

Measures

1. 1. Lusha reserves the right to monitor its Customers’ usage of the Platform to ensure compliance with the terms of the Agreement and Supplementary Terms and to suspend, revoke, deny, disable, or terminate Customer’s access if Customer violates any provisions of the Supplementary Terms or if Customer’s behavior exceeds reasonable limits, as determined in Lusha’s sole discretion, e.g.: Lusha may restrict the number of Business Contact views per End-User or account in a certain period of time (per day/ week/ month etc.).
      
   2. Lusha may use technological means to place reasonable use limits to prohibit excessive use, including excessive downloads or screen views that indicate a violation of the Supplementary Terms. In the event of such limitation, Customer may request that the limit be removed, and Lusha may remove or modify a particular limitation if it determines in its sole and absolute discretion that the proposed use by Customer is in good faith and otherwise consistent with the Supplementary Terms.
      
   3. Lusha may suspend or terminate access to specific Feature if:
      – You breach Terms or the Agreement;
      – Your use pose a legal, operational, or security risk.
      

Lusha Credit Types

Credit Pool Type

Where specified, accounts are sold with a flexible amount of End-Users with an allocated number of credits granted per authorised End-User. The below terms are applicable based on the specified Credit Pooling in the Package purchased by Customer:

• Shared Credit Pool: While each End-User comes with such number of allocated credits, all End-Users’ credits are effectively deposited into a shared account balance that can be drawn upon by any authorised End-User.

• Personal Credit Pool: Each authorised End-User receives their own personal credit pool whereby such End-User’s credits are kept in a separate balance that can only be drawn on by that same End-User. The sharing of credits between End-Users is therefore not possible.

Unlimited Credits

“Unlimited Credits” means the use of Credits to manually select and reveal the contact details (email and/or phone numbers) of Business Contacts one-by-one (“Manual Select and Reveal”) or select and reveal up to 25 Business Contacts at a time. These actions may be performed an unlimited amount of times. Use of Unlimited Credits is subject to the applicable Fair Use Limitations.

Unlimited Email Credits

“Unlimited Email Credits” means the use of Credits to select and reveal the email address only of Business Contacts, subject to the applicable Fair Use Limitations.

Bulk Credits

“Bulk Credits” are Credits intended for large-scale business contact list building that may be used on Lusha’s bulk products (e.g., CSV Enrich, API, Salesforce Data Enrichment, etc.) to retrieve any Business Contact Data. An End User may use Bulk Credits to “Bulk Select and Reveal” using the bulk select widget whereby the End User may select and reveal multiple Business Contacts or pages of Business Contacts, with one click (e.g., select all results). Use of the Bulk Credits is subject to the applicable Fair Use Limitations.

Lusha One Credits

• “Lusha One Credits” are units of access within the Lusha Platform that enable End Users to access certain Data, utilize specific features, unlock functionality, or otherwise. Lusha One Credits are included with certain plans or packages and may also be purchased separately on an ad hoc basis for an additional fee.
• Each feature or service within the Platform may consume a different number of Lusha One Credits, depending on the nature and scope of the functionality accessed. A full breakdown of current credit consumption per feature is available here.
  
• Lusha may, from time to time, update the credit consumption rates applicable to specific features. In such cases, Customer will be notified in advance.
  
• Lusha One Credits may be used only within the Lusha Platform and have no cash or refund value.
  
• Certain legacy plans or credit bundles may be converted into Lusha One Credits upon migration to the One Wallet system, subject to conversion rates determined by Lusha in its sole discretion. These rates will be communicated to affected Customers in advance of such migration.
  
• Monetization of specific services, such as advanced enrichment, automated actions, CSV exports, or third-party integrations, may be based entirely or partially on Lusha One Credit consumption.
  

Fair Use 

The Fair Use Limitations applicable to the use of Bulk Credits and Unlimited Credits/Unlimited Email Credits are set out below.

1. Bulk Credits:
   1. The use of Bulk Credits is limited to the amount of Bulk Credits purchased by Customer in their specific package as set out in the applicable order form or package description (as applicable).
2. Unlimited Credits:
   1. Maximum Business Contact Limit via Manual Select and Reveal: N/A
   2. Unlimited Credits may be used via Bulk Select and Reveal to reveal full pages or multiple Business Contacts using the bulk select widget and is throttled per user per 24-hour period per End-User (“Throttling Period”), to avoid abuse. Notwithstanding, End Users will still be able to utilize Manual Select and Reveal during the Throttling Period.
   3. Excessive use of Unlimited Credits by an End User, being the reveal of thousands of contacts within a week, will flag the End User for a compliance review to ensure that the End User does not violate Lusha’s terms or the Fair Use Policy.
      
3. Unlimited Email Credits:
   1. Limited to 2000 email Credits per month per paid plan.

Limitations

1. Limitation on search (Per account)
   1. Prospecting search may be limited on a monthly basis between 120 to 3,000 pages depending on your pricing plan.
      
   2. Depending on your pricing plan, Lusha’s extension may be limited monthly from 500 to 10,000 pages on “Lusha’s Everywhere”.
      
2. Limitation on credit usage (Per User)
   1. 1000 Unlimited Credits-per month-per user – End-User’s unlimited access may be paused for a compliance review.
      
   2. 2000 Unlimited Credits-per month-per user – End-User’s unlimited access is paused.
      
   3. Bulk Select Widget actions- per day- per user – End-User must use Bulk Credits to continue to Bulk Select and Reveal Business Contacts using the Bulk Select Widget (End-User can still select up to 25 contacts one by one and reveal them using Unlimited Credits).
      

Lusha Engage Terms of Use

1. Use of Lusha Engage
   1. In order to use Lusha Engage, each End-User (“End User”) must link a third-party email account to Lusha Engage and grant Lusha certain rights with respect to End User Data. Through End User’s use of Lusha Engage, End User grants to Lusha permission to obtain access to End User’s email account in order to be able to send emails and detect replies via Lusha Engage. Used herein, “End User Data” refers to any data and content stored or transmitted via Lusha Engage by or on behalf of End User. Lusha does not claim any ownership over any End User Data.
   2. Where Customer uses the AI Meeting Intelligence functionality of Lusha Engage, End Users (or administrators acting on their behalf) may also be required to connect their calendars (e.g., Gmail or Outlook) and authorize Lusha to access scheduling information for the purpose of initiating and joining meetings.
   3. Lusha Engage may be configured to record video and/or audio of meetings through the use of a Lusha notetaker bot. In such cases, Lusha will automatically issue a notification within the meeting chat interface indicating that recording is in progress. Customer acknowledges and agrees that it bears sole responsibility for informing meeting participants of such recordings and obtaining any legally required consents.
   4. Audio and video recordings may be transcribed by Lusha and further processed using artificial intelligence tools to generate summaries, action items, insights, or similar outputs. These derivative materials may be automatically synced into the Customer’s connected CRM systems, subject to the Customer’s configuration.
   5. Customer understands and agrees that while Lusha acts as a Processor with respect to raw audio and video recordings, Lusha acts as a Controller for all derivative content such as transcripts, summaries, and insights created by its AI models.
   6. Lusha may use such derivative outputs in an anonymized or aggregated form to improve its internal services and algorithms, subject to Lusha’s Privacy Policy.
2. End User Responsibilities and Obligations
   1. You are solely responsible for your conduct, the content of End-User Data and your communications with others while using Lusha Engage. It is agreed that it shall be Your responsibility to ensure that You have all rights and permissions needed to comply with the Agreement and to avoid infringement or violation of any rights of others.
      
   2. You must keep your information updated, and notify us promptly if any information in relation to your account has changed. Any failure by Lusha to provide Lusha Engage resulting therefrom shall not be attributed to Lusha in any respect.
      
   3. You are responsible for maintaining and protecting all of End-User Data. Lusha will not be liable for any loss or corruption of End-User Data, or for any costs, fees, or expenses associated with backing-up or restoring End-User Data.
   4. You acknowledge and agree that not all email messages sent through use of the Service will be received by their intended recipients.
      
   5. Customer further acknowledges that all AI-generated summaries, transcripts, and action items are created using automated tools and may contain inaccuracies or misinterpretations. It is Customer’s sole responsibility to review and validate such outputs before relying on them for any business or operational decision-making.
      
3. Lusha has no obligation to monitor any information on Lusha Engage. Furthermore, Lusha is not responsible for the accuracy, completeness, appropriateness, safety or legality of End-User Data or any other information or content you may send, or be able to access using Lusha Engage.
   
4. Miscellaneous
   1. All emails may be verified for their validity in order to provide high-quality deliverability standards, lower bounce rates, and maintain a high deliverability reputation for our customers. Email addresses that are detected as invalid may be blocked by the system and the user will not be able to send emails to this address via Lusha Engage. In order to provide this safeguard service to our customers, You agree that Lusha may use data regarding the status of email validity and deliverability (i.e. bounced, invalid, valid, risky) for any email that is imported or added manually to an account to improve the internal email validation functionality and the services.
      
   2. Lusha does not guarantee that End-User Data will be free from loss, theft, misuse, or unauthorized access, disclosure, alteration or destruction and shall not be responsible for any restrictions placed upon your use of your relevant email service or information security systems. You acknowledge that it is your responsibility to use a secure encrypted connection if you wish to protect End-User Data when you are transmitting it to Lusha and to keep your own backup copies of End-User Data. You are solely responsible for protecting your passwords, anti-virus and other applicable system protections and settings, and limiting access to your computers and devices.
      
5. Acceptable Use 
   1. You will not, and will not attempt to, use Lusha Engage to violate any laws, including any applicable SPAM laws, any applicable email service terms of service, or any rights of Lusha or any other person or otherwise misuse or inappropriately use Lusha Engage, and you will use Lusha Engage only in a manner consistent herewith, as it may change from time to time in our discretion.
      
   2. When using our service to send bulk campaigns, all messages must comply with all applicable laws and regulations where you or Lusha operates or the recipient of your message is located.
      
   3. The following practices are not permitted from our service and would be a violation of these Terms, they are provided as examples, are subject to change and should not be considered exhaustive.
      
      1. Failing to provide an opt-out method in any commercial message or failing to comply with applicable law and your internal policies to any request by a recipient not be contacted;
         
      2. Failing to include your valid physical mailing address or a link to that information;
         
      3. Sending from group/distribution lists or role email addresses including hello@ success@ sales@ or similar;
         
      4. Sending emails from a fictional identity or using a pseudonym, assumed identity or alias;
         
      5. Attempting to hide the number of bounces resulting from activity coming from Lusha;
         
      6. Sending an email that results in an unacceptable number of spam or UCE complaints (even if the messages themselves are not actually spam or UCE);
         
      7. Attempting to disguise the origin or subject matter of any message or falsifying or manipulating the originating email address, subject line, headers, or the transmission path;
         
      8. Transmitting any material that contains or links to viruses, trojan horses, worms or any other malicious, harmful, or deleterious program, software or application;
      9.  Using Lusha Engage in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted phone calls SMS or text messages, voice mail, or faxes.
         
   4. Lusha Engage operates under a Fair Use Policy in order to prevent potential abuse. We provide a limit of 200 emails per day due to the limitation imposed by Gmail. An unlimited number of sequences can be created, but only 5 sequences may be active at any given time.
      

Lusha CRM Integrations Terms of Use

These Lusha CRM Integrations Terms of Use (“CRM Terms”) govern your use of Lusha’s CRM integrations, including features that enable enrichment, synchronization, and usage of business contact data within your Customer Relationship Management (“CRM”) system. These CRM Terms form part of the Master Subscription Agreement or any other applicable written agreement between you and Lusha governing your use of Lusha services (collectively, the “Agreement”). Capitalized terms used but not defined in these CRM Terms have the meanings given in the Agreement.

By enabling and using Lusha’s CRM integrations, you agree to be bound by these CRM Terms. If you do not agree, you may not use these features.

CRM Integrations and Features

Lusha’s CRM integrations allow for the exchange of data between your CRM system and Lusha’s platform, including:

1. Accessing Lusha contact and company data from within your CRM;
2. Syncing your CRM data (e.g., contacts, leads, accounts) with Lusha;
3. Enhancing your CRM records using Lusha Data;
4. Using Lusha Data to create new records within your CRM.

You are responsible for configuring and managing the integration, including field mapping and permissions. Lusha may update integration functionality from time to time.

Use of CRM Data

You represent and warrant that you have obtained all necessary rights and permissions to use and provide CRM Data to Lusha in connection with the integration. “CRM Data” means any data, content, or materials submitted by you or retrieved via the CRM integration, including personal data contained therein.
By using the integration, you grant Lusha a non-exclusive, worldwide, royalty-free license to access, use, process, store, and transmit CRM Data solely as necessary to provide the integration and enrich CRM records. Lusha may use CRM Data in deidentified and aggregated form for the purpose of improving its services.

Use of Lusha Data in CRM

“Lusha Data” means any data or information provided by Lusha through the integration, including enriched business profiles, contact information, and company insights.
You may use Lusha Data within your CRM solely for your internal business purposes and in accordance with the Agreement. You may not:

1. Use Lusha Data to build, supplement, or maintain your own or a third-party database;
2. Resell, distribute, or otherwise share Lusha Data outside your organization;
3. Use Lusha Data to determine a consumer’s eligibility for credit, insurance, employment, or any other purpose governed by the Fair Credit Reporting Act or similar laws.

All Lusha Data remains the property of Lusha and is provided subject to the license restrictions in the Agreement.

Data Privacy

Each party shall comply with applicable data protection and privacy laws in connection with its use of the CRM integration. You acknowledge and agree that CRM Data may contain personal data and that Lusha will process such data in accordance with the Agreement and Lusha’s Privacy Policy.

If you are subject to data protection laws that require the execution of a data processing agreement (“DPA”), such DPA shall be incorporated by reference or executed separately, as applicable.

Disclaimers

Lusha does not guarantee the accuracy, completeness, or timeliness of CRM Data or Lusha Data, or that enrichment results will meet your expectations. You are solely responsible for verifying the accuracy of enriched or synchronized data in your CRM system.

Lusha Notetaker Terms of Use

These Lusha Notetaker Terms of Use (“Notetaker Terms”) govern your use of Lusha’s Notetaker feature, which enables recording, transcription, and analysis of video calls, and forms part of the Master Subscription Agreement or other applicable written agreement between you and Lusha (collectively, the “Agreement”). Capitalized terms not defined in these Notetaker Terms have the meanings set forth in the Agreement.

By enabling or using Lusha Notetaker, you agree to be bound by these Notetaker Terms. If you do not agree, you may not use the feature.

Lusha Notetaker and Features

1. Feature Overview. Lusha Notetaker allows Customers to:
   
   1. Record video calls between the Customer and third-party attendees.
   2. Automatically transcribe the conversation into written text.
   3. Review video recordings and transcripts at any time during the Term.
   4. Receive AI-generated action items, summaries, conversation analytics, and sales improvement insights based on the call’s content.
2. Call Recording Scope. Notetaker records both video and audio streams of a call. Video calls without audio will not consume any credits.
   
3. Insights and Analytics. AI analysis may include:
   1. Action items and follow-up tasks.
   2. Sales performance insights and suggestions for improvement.
   3. Conversation metrics (e.g., talk-to-listen ratios, topic summaries, sentiment indicators)

Use of Credits

1. Credit Charges. Each Notetaker recording consumes Lusha credits as follows:
   1. Credits are consumed only after AI insights are generated, regardless of call length.
   2. If two End Users from the same Customer participate in the same call, each recording is counted separately and credits are charged twice.
   3. Deleted recordings will not result in credits being refunded
2. The number of credits consumed per recording is determined by your subscription plan.
3. Exclusions. Calls recorded with no voice track will not consume credits

Customer Responsibilities

1. Consent. You are solely responsible for:
   1. Informing all call attendees that the call is being recorded and/or transcribed.
   2. Obtaining all legally required consents for recording, transcription, and AI analysis, including compliance with all applicable call recording, privacy, and data protection laws (e.g., U.S. state laws, GDPR, CCPA).
   3. Configuring Notetaker in compliance with your legal obligations and applicable consent requirements.
2. Content Ownership and License.
   1. 1. You retain ownership of your recordings, transcripts, and AI outputs (“Notetaker Data”), subject to Lusha’s rights described below.
      2. By using Notetaker, you grant Lusha an irrevocable, worldwide, sublicensable, royalty-free license to use Notetaker Data as part of the Related Information for the purposes of:

   (a) providing, maintaining, and improving Notetaker and Lusha services;
   (b) generating and delivering AI insights;
   (c) testing, developing, and enhancing Lusha’s algorithms, models, and analytics;
   (d) creating derivative works that do not identify you, your End Users, or any individual attendee.

3. De-Identification. Lusha will process Notetaker Data in a manner that does not identify Customer, End Users, or attendees in any derivative works, in accordance with Lusha’s Privacy Policy and the Agreement.
   

Lusha’s Rights and Limitations

1. Data Usage. Lusha may use de-identified and aggregated Notetaker Data for research, analytics, and product improvement, consistent with the provisions in the Agreement.
2. Storage. Recordings and transcripts will be retained for the period defined in the Agreement or your subscription plan, unless deleted earlier by you.
3. No Refunds. Credits used for a recording are not refunded if the recording is deleted or if the AI output is unsatisfactory, incomplete, or inaccurate.

Restrictions

You may not:

1. Use Notetaker Data to determine a consumer’s eligibility for credit, insurance, employment, or any other purpose governed by the Fair Credit Reporting Act or similar laws.
2. publish Notetaker Data in any way that violates third-party rights or applicable laws.

Disclaimers

1. Accuracy of AI Output. AI-generated transcripts, action items, and insights may contain inaccuracies, omissions, or biases. You are solely responsible for verifying and validating all outputs before relying on them.
2. No Guarantee. Lusha does not warrant uninterrupted or error-free operation of Notetaker, nor the accuracy, completeness, or timeliness of any transcripts or AI-generated content.
3. Recording Failures. Lusha is not responsible for any missed, failed, or corrupted recordings due to technical issues, internet instability, third-party platform failures, or user error.

AI Integration via MCP Terms

AI Cloud Integration

Lusha may provide customers with the ability to connect their third-party AI Cloud account to the Lusha API through a middleware or MCP interface. By enabling this integration, Customer acknowledges and agree to the following:

1. No Warranty on Results
   Lusha provides access to its API “as is.” Lusha makes no representations or warranties regarding the accuracy, completeness, or reliability of any outputs, insights, or responses generated through Customer AI Cloud account. Customer is solely responsible for evaluating and relying on such outputs.
2. Customer Responsibility
   Customer remains solely responsible for any queries, prompts, or data you transmit via its AI Cloud account and for any use of Lusha data retrieved through the integration.
   The customer is responsible for changing its AI provider’s privacy settings before sharing any personal information through the API connection and for ensuring that the provider does not train its models on the data the customer submits or receives.
3. Third-Party AI Providers
   Customer use of an AI Cloud account remains subject to the terms and conditions of the third-party AI provider. The customer is responsible for ensuring that its integration use does not violate such terms. Lusha disclaims all liability arising from the customer’s relationship with any third-party provider.
4. Limitation of Liability
   To the maximum extent permitted by law, Lusha shall not be liable for any indirect, incidental, consequential, or punitive damages, or for any loss of profits or data, arising from or relating to Customer use of the AI Cloud integration.