The Professional Body of the Contact Centre Industry in South Africa, the CCMG was formed in South Africa in October 2009, and is run by experienced Contact Centre professionals and experts who sit on the advisory board. The CCMG head office is based in Gauteng and Cape Town and operates on a national level throughout South Africa. As the South African professional association for, and including, Contact Centre Managers and Supervisors, the CCMG is dedicated to providing a forum where organisations and individuals can interact, having a common goal of professional and business development, service excellence, and continuous improvement. CCMG is dedicated to providing information on matters affecting contact centres, including amongst others: industry standards, best practices, product information, templates, tools, training and development, networking opportunities, events on current issues facing the industry, case studies, and award programmes. CCMG members include executives and management professionals from organisations with inbound or outbound contact centres, outsourcers and users of teleservices, trainers, consultants, technology developers and suppliers, and service providers.