Who is LUMA? LUMA is a chatbot companion that enables the bridging of the justice divide through technology. At LUMA we have re-imagined access to justice. We believe in accessible, affordable and user friendly legal expertise at your fingertips anytime, anywhere. Why LUMA? For many in South Africa, access to justice is a far off reality. The truth is barriers such as transport, literacy and a lack of access to information excludes people from the protections of the law. How do we do what we do. LUMA is an artificial intelligence chatbot that uses machine learning and natural language processing. LUMA is built into the Facebook Messenger app making it easy for your to access legal information at any time.