10 Practical books your teams will love
www.rossshafer.comCustomer Friction is the most common reason your customers go to your competitors. Ross Shafer has revolutionized training when he developed the WOW vs POW model. His teams have raised the JD Power scores by 21 points in 90 days.
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Customer Friction is the most common reason your customers go to your competitors. Ross Shafer has revolutionized training when he developed the WOW vs POW model. His teams have raised the JD Power scores by 21 points in 90 days.
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