"Cupenya helps companies improve customer satisfaction by providing higher standard and speed of customer service delivery. Our solutions are centered around making the experience of a customer in need of help as smooth and seamless as possible. TICKET DEFLECTION By providing companies with a smart self-service board that can be integrated into existing help centers and FAQ pages, companies can provide their customers with answers even before tickets are created. SERVICE OPTIMIZATION With an enterprise-grade data and analytics platform, Cupenya helps large organizations improve the speed and efficiency of service delivery, incident resolution and change management."