New Heights Consulting Partners shows you how to boost sales and customer service. Our Customer Service Investigation (CSI) process provides critical information to help your organization assess how your employees interact with customers and prospects. Using trained investigators who pose as prospects or customers, we report detailed findings about sales skills and practices, customer service behavior, and overall quality of your employees' interaction with customers. Unlike typical "secret shopper" or "mystery shop" programs, our thorough reporting includes training, coaching, and performance improvement consulting guaranteed to improve results.