Nutshell Communications Ltd offers facilitation products and services to engage key partners and promote successful business transformation / change. Specialising in the modernisation of health and social care, Nutshell aims to encourage empathy and understanding by looking at important issues, particularly the personalisation agenda, from different perspectives: "walk a mile in my shoes". The company is founded on the strong belief that everyone should have the opportunity to fulfil their potential: promoting independence, choice and control and quality of life. The transformation of public services and the increasing shift of responsibility from the state to the community, is a an exciting, daunting, evolving agenda - but one which could easily be derailed by public sector cuts or a lack of trust between key parties. Whose Shoes? enables "experts by experience" to work in partnership with professionals and to explore the real issues in order to co-produce sustainable solutions. Confident leaders and managers are using Whose Shoes? as a powerful and creative approach to workforce development to ensure that care services are fit for the changing demands and expectations of the 21st century.