Customer Experience is anything & everything that a customer experiences right from discovering your business on a search engine to learning about your service on your website to signing up and then using it, leading to writing a review & recommendation and repeating. It is the entire journey and enterprises go through the pain of integrating numerous solutions for various touch points. System integration looks like a seemingly impossible task to map processes smoothly and deliver a uniform experience across the entire length of the journey. Customer Experience Lab combines Design Consultancy, Process Engineering, Technology Implementation & Custom Software Development to deliver curated experiences for your customers.