Illuma is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions through our flagship product, Illuma Shield™. Improving Member Experience, Operational Efficiency, and Account Security With Illuma Shield™ the authentication portion of the call is reduced by 80% or more as members are identified by an AudioPrint™ using unique characteristics of their voice and device. - Illuma Shield™ brings the brick-and-mortar experience to the member contact center. Members get a warm and personal interaction where they don’t have to jump through hoops to prove who they are. - This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help members with their questions, concerns, and transactions faster. - Voice biometrics are far better for fraud prevention than even the most extensive security questions. Generating a false positive that misidentifies someone other than the account holder as a match is extremely difficult. Frictionless Authentication from the Start Our passive voice authentication system works seamlessly in the background. - Deployment takes weeks, not months - More than 95% of members invited to enroll say, “Yes!” - 100% of agents say the system is easy to use Bringing Big Bank Technology to Credit Unions on a Budget Credit unions that want to be ahead of the curve with FinTech partner with Illuma Labs to deploy state-of-the-art technology that features the latest in voice biometrics, AI, and Machine Learning. Illuma Shield™ has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. Illuma Labs is the exclusive provider for CUNA Strategic Services and has industry endorsements in 34 U.S. states.