There’s reopening, then there’s building back better, then there’s creating a sustainable long-term future, for our communities, our destinations and for our businesses. Stephen Spencer + Associates is a collaborative customer experience consultancy, designed and built to help organisations navigate through turbulent times. We do this by finding ways to deliver better products, services and experiences, to customers whose attitudes, needs and wants have changed dramatically. As well as providing a range of specialist expertise, we’ve created The Innovation Toolkit: making the journey to a better future easy to understand, aspirational to design, and above all focused on tangible outcomes. Our Innovation Toolkit workshops are delivered by inspirational people, using practical case studies, and innovation-led techniques to foster an innovation mindset and motivate the client group to take action, together, to build forward better.