Delivering business expectations by providing strong Change Management and Program Leadership in simplifying complex business problems. Services include: Change Management, Program Management, Quality & Process Improvements, Technology Solutions and Risk Management. With over 25 years of proven track record driving efficiency by leading broad-based cross-functional business transformation projects using best practices strategies, strong change management and effective use of technology. Strong, collaborative leader, managing teams and delivering strategic project management objectives with standardization deployment, change management, resource management, effective communications, training, and coaching. Highly focused and results-oriented strategic thinker with demonstrated success integrating business processes into shared services environment with strong focus on customer service and performance management through effective SLAs and monitoring. Adept in defining and deploying technology solutions for increased business process and cost efficiency.