etrack1 is a cloud based multi-channel contact centre solution for all online channels as contact forms, e-mail, chat, social media etc. etrack1 is developed by the software and consulting company Indicia Denmark A/S. Our platform has been implemented in some of the largest customer service centres in Scandinavia. But software is just one side of it – we also provide knowhow and insight into customer service. With more than +250 implementations, etrack1 is a leading knowledge centre for best practice in customer service. etrack1 is often asked to advise on online customer experience, in-house optimization, comprehensive channel strategies and 360-degree analysis of online customer service systems.