Blue Kite Consultants work with all levels of your organization to identify opportunities, prioritize them and develop detailed road maps to ensure you realize the benefits from them. With over 20 years’ experience in contact centers and workforce management, in industries such as Telecommunications, Insurance, Hospitality, Utilities, Finance, and Government, we want to share our extensive knowledge and experience with you. Our strength and specialty is to take an objective look at the processes and resources the customer already has in place at a given contact center and to look for ways to cost-efficiently adapt and/or extend them into new areas. The intent is to be able to maximize the usability and efficiency of the customer’s capital and resources, which, in turn, often leads to new more efficient opportunities. Blue Kite firmly adheres to the belief that breakthroughs might come in any number of areas; through adapting, training, cross-pollinating existing technologies with each other - or integrating new innovative technologies. You can expect that there will be many ideas generated and several will be unanticipated. Our focus is to uncover and/or generate unique opportunities for the customer. Opportunities that can be pursued, at a reasonable and affordable cost, yet yield substantial dividends. Blue Kite strives to be the leader in discovering and implementing those new and fresh ideas. Those new ideas not only breed success; but breed long term relationships.