“Since inception, ISM has added immediate value to our Spa operations at the Inn on Biltmore Estate. Their expertise as enabled us to providing … a Biltmore inspired design and efficient operation of a profitable spa. The ISM team make it easy to do business with them, are experts in the field, and have an infectious energy.” - Douglas Hustad, Vice President, Inn on Biltmore Estate Innovative Spa Management meets the needs of the Hospitality, Spa and Fitness industries seeking turn-key solutions with the ability to differentiate their brand. Innovative Spa Management provides Conceptual and Strategic Planning, Feasibility Assessments, Spa Consulting, Design, and ongoing Five Star Spa Management that supports the overall vision of the property while increasing value and profitability. Five Star Spa Management Service creates a consistent guest experience driven by highly skilled Spa Professionals and unsurpassed Spa Facilities. Innovative Spa Management’s partnership with Privai Academy facilitates the Advanced Training of Spa Professionals through Certification programs in Massage Therapy, Esthetics and Spa Management. Our Five Star Quality Assurance programs ensure our development and operations align with executing operative excellence and optimal spa experiences. * Certified Five Star Service Quality Assurance Training * Nationally Approved Continuing Education * Advanced Certification Training Spa Management * Five Star Facility Design Standards