DA Consulting Group, Inc. (DACG), a global consulting firm, provides employee education and end-user support solutions to companies, which are implementing enterprise resource planning software systems and other business information technology. DACG delivers customized services for documentation and training necessary for implementation of enterprise software applications; technical and non-technical employee education, and continuous learning programs; e-Learning applications, such as computer-based-training; learning management systems; and consulting on human resource management, change management, and change communications. DACG participates in three markets: education, software support tools, and documentation and training for enterprise resource planning and customer relationship management systems. The company delivers employee support solutions designed to secure the return on information technology investments of its clients that take into account an organization's individual needs, resources, and requirements. Its proprietary tools include DA Passport, a contact sensitive employee performance support system; DA Learning Center, a Web-enabled repository for all components of corporate learning; DA Cornerstone, proprietary methodology; DA Foundation, proprietary content and reference materials; DA Reporter, a tool for measuring training effectiveness; and Strategic Optimization Solution (SOS), a state of the art approach to assessing an organization’s needs and designing a program that effectively targets those needs in order to provide a long‐term sustainable learning environment. SOS involves an in-depth analysis of the key areas where training can have a dramatic impact on anorganization’s ability to remain competitive in the market.