Grow your business through better customer service with Kayako, the unified customer service platform. From startups and Fortune 100 companies to charities and governments, Kayako helps teams of all sizes get better at delivering effortless customer service experiences. When Kayako started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use. Skip forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make - or break - a business.