𝙊𝙧𝙘𝙖𝘾𝙝𝙖𝙩 𝙞𝙨 𝙖 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙩𝙝𝙖𝙩 𝙥𝙖𝙧𝙩𝙣𝙚𝙧𝙨 𝙬𝙞𝙩𝙝 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙩𝙤 𝙘𝙤𝙣𝙣𝙚𝙘𝙩 𝙩𝙝𝙚𝙞𝙧 𝙤𝙣𝙡𝙞𝙣𝙚 𝙨𝙝𝙤𝙥𝙥𝙚𝙧𝙨 𝙩𝙤 𝙩𝙝𝙚𝙞𝙧 𝙚𝙭𝙞𝙨𝙩𝙞𝙣𝙜 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨. While browsing on a company's website, shoppers use our webchat to talk with existing customers. This quickly gives shoppers tailored information from someone they trust. As a result, companies increase their conversion, decrease their return costs, and receive actionable customer insights. OrcaChat provides these benefits by having an on-demand pool of existing customers. At first, purchasing data is used to identify existing customers. Then, a friendly email is sent to recruit these customers to download the app. Once on the app, existing customers receive push notifications when they connect with a shopper. After each conversation is complete, the existing customer is rated and receives a certain amount of coins based on how 'genuine' they were. As customers earn coins, they can use them as currency in the in-app promo store.