If you are looking to measure internal and external customer loyalty, implement end-to-end customer experience management, and ensure a closed-loop is in place to address customer satisfaction issues, Sterling offers you unsurpassed tools. Want to know which customers to sample or how often? We have experience and expertise to guide you. Whether you are a seasoned user of market research or a new user of these powerful tools, Sterling stays immersed and integrated with you every step of the way. Sterling Research Group is a full-service market research firm specializing in customer satisfaction and loyalty research. In our 25-year history we have experience working in a variety of industries from hospitality to financial services and gaming to healthcare. We offer consulting practices along with other completely customizable products, services, and techniques. We have tools that allow us to bring the best technology to play in service to client needs, from survey to reporting and service recovery. Sterling's size combines the personal attention of a small firm with the state of the art technology and scalability of a large firm for the ability to create highly customizable projects delivering fast and accurate results. We turn these results into valuable information that helps our clients become stronger, more customer-focused organizations. We offer Sterling S.I.L.V.E.R. solutions to help our clients gain insight and strategic direction in order to build and grow service excellence. Please visit our website www.SterlingResearchGroup.com for information or email us at info@sterlingresearchgroup.com.