Merlin provides the complete software solution for today’s vacation ownership industry – whatever the location, age and size of the resort or the type of timeshare or fractional product sold. Merlin Software was the first, and is still the only, purpose built, fully cloud-based, front–to-back enterprise software system in the industry today. Merlin users don’t need any other software to run their entire business operation – be it one resort or a group of 50. With specific solutions from Enterprise to HOA-run legacy resorts, Merlin caters for club-based operations and larger, in-sale developments. Merlin is 100 per cent cloud-based and accessed over the Internet without the need for expensive onsite servers, IT departments or communication links. Merlin provides the high-speed cloud server infrastructure and all the technical knowledge. Merlin’s modules include sales, marketing, accounting, management fee billing, property management and reception - and it can work with a resort’s website to offer live online services such as maintenance fee payments, owner reservations, exchange deposits, rentals and concierge services. Merlin was developed 15 years’ ago by South African Mike Pnematicatos who has over 30 years’ experience within the vacation ownership industry. With his first-hand knowledge of how timeshare resorts operate from every aspect of the business, Mike has developed Merlin Software with their specific needs in mind.