Our delivery charges & terms relate to the U.K. 98 of orders placed are delivered the next working day. On the rare occasion that an item is out of stock we still aim to deliver within 3-6 days. In cases of delayed delivery, we keep in touch with our customers at all stages by actually phoning you. We believe that not all online business should be done electronically, sometimes its better to talk. If for any reason the delivery timeframe we offer is not acceptable then you have the right to cancel at any time & receive a full refund. Carriage charges, where applicable, will be clearly stated before your order is processed & before any payment is taken from your credit debit card. The basic carriage rules of our site are