Many times when we engage with dealers we hear “I know what you do.” So, let’s set the record straight: We are not CRM. We are not a mailer or marketing company and we are not a call center. We have the ability to boost the success and enhance of these types of solutions; however our philosophies are miles away from the ordinary. We believe in “keeping it simple.” What makes PMA so unique is that we partner with our dealer clients to design, install, implement and maintain step-by-step, seamless and effective processes that are tailored to their specific needs. We believe that you can’t properly manage what you won’t or can’t measure. With more than 16 years in Customer Retention, Customer Satisfaction, Customer Experience, CSI, and dealership training, Performance Management Associates, Inc has become an industry leading automotive provider. We have served hundreds of auto dealers throughout the US, including five of the top ten Mega Groups in the Nation. We maintain a staff of highly qualified associates, located throughout the United States. Each of our associates has individually worked in the dealership environment for a minimum of 10 years, so they have a firsthand understanding of the day to day real world you deal with.