Omnichannel (also spelled omni-channel) is a multichannel approach to sales and customer service that seeks to provide the customer with a seamless shopping and customer experience whether the customer is shopping online, by telephone or by means of social media platforms. OCC is a Proudly South African, 100% black, privately owned and operated company, committed to providing our clients with superior and bespoke customer solutions. Based in Johannesburg, South Africa, we offer various outsourcing solutions to small, medium and large enterprises for all types of customer services. These services include voice (inbound and outbound), email, SMS, live chat, back-office, social media platforms and lead generation services. OCC offers your organization: • Reduced costs through outsourcing • Flexibility and scalability • Specialised industry knowledge • Skilled call center agents that represent your brand • Expert management and experienced support staff • Access to cost management tools • Data collection and analysis • Quality monitoring and control standards • Access to latest technology • Service Guaranteed info@occza.com