Kanari is a Customer Experience Management (CEM) technology company that helps brands grow their business by enabling them to measure, manage and improve the quality of their customer experiences. Our powerful suite of data collection, reporting and analytics tools allow brands to measure the voice of the customer and voice of the employee in real-time across all of their customer touch-points and channels. Kanari’s solution then fuses this data with a business’ operational and financial metrics based on which we are able to better understand customer behavior, uncover valuable insights related to areas of improvement and identify the key drivers of the customer experience.