The Window can offer expert infrastucture and has established partnerships with products/technologies to help apply customised business solutions for our customers. Established in 1998 as an IT consulting company, the Window steadily developed new service standards within the IT industry in South Africa. The team comprises of a group of friendly and helpful people with over 60 years collective experience in the local IT domain. We offer comprehensive Managed IT Services Most of our customers have 3 concerns around their IT systems: • appropriate return on investment • reduction of the total cost of owning IT systems • management, control and maintenance of these systems We have structured our services into three categories: • Monitoring only • Monitoring with Ad-Hoc Support • Monitoring; Support & Maintenance all in one The Window has defined and implemented a number of internal structures and scalable services to assist our clients in achieving these goals. With the appropriate combination of these services in place, we can efficiently manage our customers IT systems and effectively reduce total cost of IT ownership. All support calls are logged and tracked through our help desk, resulting in valuable cost of ownership reporting. With this measurement in place, The Window can effectively analyse our customers expenditure and pro-actively drive support costs down.