At Black Diamond Associates, we partner with organizations to break through barriers to achieve unprecedented results. Our transformation model focuses on helping you attract and retain Loyal Customers through exceptional points of connection with your Happy Loyal Employees. We do this by applying a proven processes that incorporate key components of success: Strategic Thinking: We facilitate the process to help leaders think strategically to define who exactly are the Loyal Customers they want to attract today and in the long term? If you don’t know where you are going or what future you want to create, your organization will stagnate at best or self-destruct at worse. People Development and Talent Management: Organizations need to create an environment that supports performance excellence. We partner with you to recruit and develop a team that has the required skills and knowledge, the attitudes and behaviors that lead to desired results – consistently! Process Improvement: Every organization needs business processes that are effective, efficient and adaptable. We help take the waste out of your business by transforming your business processes to consistently deliver value to your customers using the least amount of resource necessary. Winning Culture: Cultivating a winning culture is a process based on living your organization’s core values. The process is systematic, not accidental, and when properly implemented, leads to sustainable success – as you define it.