cloud9 is a CX and UX research consultancy based in Sydney. We help you create products and services which improve your online and offline customer experience, and ultimately drive retention, acquisition and maximise your profit. We bring extensive expertise and proven techniques to really understand your customers, uncovering vital insights that feed into a successful design process for your products and services. Clients recommend cloud9 for the actionable recommendations that we make and for always going that extra step in ensuring they are happy with everything that we do for them.