Today’s need to manage an organisation’s competitive edge requires the ongoing development of leaders and astute up-skilling of support staff. The calibre of internal human capital, their interactions within functional teams and in service-driven customer liaison need to be reviewed with frequent regularity when driving operational excellence. Customer Centric Solutions (CCS) offers dynamic, practical, consultancy-based training and development services. In a close-working partnership with their clients, they provide a meaningful contribution to fostering skills improvement and achieving employee engagement within companies throughout South Africa. Using their 3-Step Best Practice formula, CCS helps to create a new staff mindset and work ethic through module-based training, which propels behavioural change and drives team effectiveness across the business.