"It's not what you said ... it's what they think they heard" We work with company leaders to reduce conflict, improve communications, mitigate risk and increase efficiency. This ultimately leads to a higher level of safety and service. We know change can bring out the "uglies" in peoples' behaviors. We also know this can be an uncomfortable situation for you, them and others directly or indirectly involved. When you experience this, you also see a decline in productivity and attitude. Our approach is no-fluff, pragmatic and geared to maximizing the time we spend together. We offer client-tested, real-world solutions to the common, and uncommon, challenges you face. Our expertise is in the influence emotional intelligence has on your ability to act, or react to stressful situations, sudden changes in your world, or escalating conflict. Access to cutting-edge research, both real-world and academic, gives you additional insight into how your mind sees reality and explains behavioral reactivity. "React and the situation manages you; respond and you are in control"