CX Coach is a boutique consultancy businesses delivering high-value business consulting, training and coaching services. Contracts have been across a range of business verticals in the private and government sectors on a variety of customer experience and transformational change programs. We have developed a unique approach to our consulting and coaching services specially designed for achieving excellence in customer service. We work across a range of business verticals in the private and government sectors on a variety of customer experience and transformational change programs for our clients. We have a team with expertise in customer experience design with global companies and within public and private sectors. We also know how to drive change through internal and external stakeholder engagement that will evolve culture and mindset. Our team has experience working with other service providers in varied fields to improve both customer and employee engagement that can be leveraged. Testimonials “Steve and his team planned the project in great detail but what really made the difference was the "can do" attitude they displayed and also the understanding of human factors in such a large project.  I would engage them again if I had an equivalent tough customer task that was critical and needed to be de-risked.” MARK WILD – CEO, PUBLIC TRANSPORT VICTORIA “They have a passion for the customer and the best outcome.” MARCIA SOMANI – SENIOR MANAGER, SERCO "They know what’s needed to deliver a customer centric outcome, and engage with all of our stakeholders.” JACINTA HARGAN – DIRECTOR, FUTURE TRANSPORT PROGRAM, TRANSPORT FOR NSW They understand the needs and challenges of the public and private sectors. TERESE SCALISE – CX & MARKETING, YARRA TRAMS