CenCe - 6th sense in customer contact Business Development Marketing and communication Networking Strategic sourcing RFI/RFP assistance Sound & Vision Hans Cleemput is an independent freelancer who specializes in customer contact, mainly on a strategic and tactical level. As one of the founding members of the Contact Center Leaders Association (CCLA) Hans has a strong passion for customer contact, promoting our best practices and sharing knowledge and information across contact center professionals. Hans has 15 years of experience in Contact Center Service Providers like SITEL, Unamic and Xerox ranging from contact center operations (started as customer service agent back in the nineties) to business development, marketing and communication. You will often find him on a stage as moderator/presenter for events, like the Contactcenter Cafés and the Belgian Contact Center Congress in november in Mechelen. Hans also uses his presentation and marketing skills in two other domains. So feel free to check out CenCe TV (Sound & Vision that makes sense) and 3athlon.be (Thé Belgian Triathlon News Site).