Frank is a seasoned master in organizational and personal development, helping numerous US and Canadian corporate and nonprofi organizations reach their immediate and long term goals. Developing and honing his business administration, human resource, and management skills at IBM and years as a professional speaker and consultant, Frank helps his clients gain tangible techniques and skills that can be used immediately to improve their organization. Frank has developed and delivered award winning rograms focusing on personal effectiveness, public speaking, and instructional techniques. He coauthored " Customer Service from Inside Out". A Dale Carnegie graduate, Frank is a member of NSA (National Speakers Association), International Federation of Professional Speakers, ASTD (American Society for Training and Development), and SHRM (Society for Human Resource Management).